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Traveler FAQs: Indonesia (Bali)
Traveler FAQs: Indonesia (Bali)

Indonesia, Bali, Education, Traveler FAQ

Updated over a week ago

Here are some frequently asked questions from travelers about Indonesia. The following answers are applicable for all itineraries to Bali and Indonesia, but if there is something specific you'd like more information about, please reach out.

Click on the question you're interested in to view the answer. If you can't find what you're looking for, please reach out to our Customer Support team here.

Visas + Vaccinations

Is my Visa the same as the Bali Tourism Tax?

It is not!

Depending on where you are traveling from and what country issued your passport, you may or may not need a visa to enter Indonesia. Please check with your local government office to see if this is required.

The Bali Tourism Tax is a one time 150,000 IDR (~$10 USD) tax that can be paid online in advance or upon arrival in the Balinese airport. To pay this tax online in advance of your arrival, please click here.

Can I purchase a Visa upon arrival in Bali?

While we recommend you do some research in advance of your arrival to ensure there isn't anything additional you need based off where you are traveling from/your passport issuing country, yes, you can purchase your Visa upon arrival in Bali.

Is proof of a COVID-19 vaccination required to enter Indonesia?

The Indonesian Government have updated their Immigration laws pertaining to Covid vaccination requirements and proof of vaccination for both international and domestic travellers.

You no longer need to provide proof of Covid-19 vaccination to enter Indonesia or travel domestically. However, all guests traveling to Indonesia must individually complete the SATUSEHAT Health Pass (SSHP). This is something that will be available to you at the airport - a barcode link of SSHP will display along of the arrival gate. The completed SSHP must be submitted to respective airport health authorities upon arrival.

Transfers

Can I use Uber or Lyft?

Uber and Lyft don't exist in Indonesia. The ride-share apps that are available in Indonesia are called Grab and GoJek.

What does public transportation look like?

Taxis are everywhere in Bali but make sure you look for a license and clarify that the cab ride will be metered. Otherwise, you could find yourself in a fake taxi or overpaying.

The ride-share apps, Grab and GoJek, have options for car and motorbike for easier navigation in big cities.

Helpful tip: make sure to have small bills and know the exact address where you would like to go to ensure you end up at the right place.

Can I leave my belongings on our transfer vehicle during the day?

You can, but please do not leave anything important, irreplaceable, or valuable in the transfer vehicle.

What do the transfers look like to and from Nusa Penida?

On the way to Nusa Penida, you will first transfer from your hotel to the Port of Sanur. If needed, there are a few stores and restaurants at the Port, as well as a currency exchange and a restroom. Please note that it costs money - usually about 5,000 IDR in cash - to use the restroom.

After getting to the Port of Sanur, you'll go through a brief security check and then get onto a speedboat. The speedboat is a public vessel, so there may be other passengers who are not in your group. You'll be on the speedboat for about an hour - it is a covered boat that may or may not have a restroom on board so it is recommended to use the restroom before departing.

On your way back to the mainland, you will depart from the Port on Nusa Penida on a similar speedboat and you'll end back up at the Port of Sanur.

What do the transfers look like to and from Gili Air Island?

On the way to Gili Air, you will first transfer from your hotel to the Port of Sanur. If needed, there are a few stores and restaurants at the Port, as well as a currency exchange and a restroom. Please note that it costs money - usually about 5,000 IDR in cash - to use the restroom.

After getting to the Port of Sanur, you'll go through a brief security check and then get onto a speedboat. The speedboat is a public vessel, so there may be other passengers who are not in your group. You'll be on the speedboat for about 2.5 hours - it is a covered boat that may or may not have a restroom on board so it is recommended to use the restroom before departing.

On your way back to the mainland, you will depart from the Port on Gili Air on a similar speedboat and you'll end back up at the Port of Sanur.

Activities

If I'm not a hiker, can I complete the Mount Batur summit?

If you're determined, absolutely. The challenge of the Mount Batur summit is not the distance, but the darkness, the incline, and the uneven and slippery ground. You should absolutely wear comfortable, closed toe shoes with good traction.

Each person will be given a headlamp - you're welcome to bring your own if you'd like - and a walking stick to help. We ensure your group starts early enough in the morning that no one needs to rush and you'll still have good chance to watch the sunset from the summit.

There are specialized Guides who will make sure you and your fellow Travelers make it up from the parking lot (don't worry, there is a restroom!) to the summit and back down again, safe and sound.

Once you get to the summit, your Guide will prepare a light breakfast for you and your fellow Travelers - bananas, toast and some hard boiled eggs, made fresh for you in the heat of the volcano!

Accommodations

What can I expect out of my hotel experience?

It really depends on where in Indonesia you're staying. On the mainland, and in Bali proper, your hotels will be very nice and modern.

That said, many also have traditional Balinese architecture, which balances a beautiful combination of the comfort of a nice hotel and the gorgeous nature that is all over Indonesia. Just a heads up, you're heading to a tropical location, so it's possible - especially in these traditional hotels - that there may be some bugs around or even inside your hotel room. It's all part of the experience, but it's always good to be prepared!

Traditional Balinese style hotels will often have indoor/outdoor elements - think hallways with half walls, sliding doors that lead right out into nature, and an occasional crawling friend.

When you are on one of the smaller islands like Nusa Penida, you should expect to exclusively be staying in traditional Balinese hotels. Tourism is only just starting to pick up to places like Nusa Penida, so the infrastructure there is not as developed yet.

Is there air conditioning in the buildings and the vehicles?

We never want to overpromise and under deliver, but all of the hotels and vehicles you'll be in should have air conditioning. When you are in some public spaces, many of them are fully open air and while they may have ceiling fans, they will likely not be air conditioned.

Culture

Can I wear short sleeves and shorts?

Indonesia is a very religious country, but socially more accepting - especially of tourists. When you're at the beach or pool, feel free to wear whatever you're most comfortable in. When going to temples and other more holy spaces, if possible, please wear something that covers your knees and shoulders.

Regardless, a sarong will be provided at the temples and sacred spaces for you.

Meals

Can I drink the tap water?

No, the water in Bali, Indonesia is not potable. We highly recommend you do not drink the tap water - don't even use it to brush your teeth!

Free water bottles will be provided daily in your hotel rooms, and fresh water will be carried in your vehicle with you. Additionally, disposable water bottles are readily available all over for purchase.

Currency

Where can I get Indonesian Rupiah (IDR)? Can I just use a credit card?

There are currency exchanges and ATMs all over Bali that will have cash for you to exchange or take out. Many retailers and restaurants also will take major credit cards if you'd rather not pay in cash.

There are some markets across the country that are cash only though, so having some on hand will be helpful!

Please refer to the Trip Prep guides for Bali and Indonesia for additional information.

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