At TrovaTrip, our community is at the heart of what we do, and your voice plays a vital role in shaping our services. We strive to offer seamless and flawless adventures on each of our trips, but we know that sometimes circumstances fall short. We take each complaint very seriously, and multiple teams are involved in every one of our investigations.
Your Feedback Matters
Your experiences help us make informed decisions, and we want to assure you that your concerns will be thoroughly addressed. When a complaint is issued, we initiate an investigation into the matter and will collaborate with our Operator, the Host, and other internal teams to understand the details and determine the appropriate next steps.
Our Investigation Process
Our commitment to resolving concerns is paramount. Please be aware that our investigations are comprehensive and may take up to 7-10 business days. During this period, we'll be actively seeking responses from our partners and conducting our internal research to gain a comprehensive understanding of your claim. We acknowledge the importance of your time and patience during this process. TrovaTrip is dedicated to providing a world-class experience for all our travelers, and your feedback is instrumental in refining our processes and enhancing the overall experience.
Keeping You Informed
Rest assured, we will keep you in the loop throughout the investigation. If we have any further questions or require additional information from you, we'll be sure to reach out promptly. Otherwise, anticipate hearing from us once the investigation is complete or when we have identified the next steps. Feel free to share any additional comments or questions you may have during this period. Your input is invaluable, and we want to ensure you feel heard and supported.
We appreciate your understanding and thank you for being part of our community. We remain committed to resolving your concerns and continuously improving our services.