TrovaTrip

Education before, during, and after your trip

Traveler Support

Traveler FAQ

What is TrovaTrip?

What is included/excluded on a Trova Trip?

Who will I be traveling with?

What if I'm traveling by myself?

This section serves as your quick guide to the most common travel questions before you book. Each entry links to a more detailed article where you can find complete answers.

Before You Book

When will my detailed itinerary become available?

What does my booking status mean?

What if I have dietary or accessibility restrictions?

Your booking status and TrovaTrip's cancellation policy

If I cancel, will I receive a refund?

How do TrovaTrip credit vouchers work?

This section serves as your quick guide to the most common travel questions after you book. Each entry links to a more detailed article where you can find complete answers.

After You Book

Who do I contact while on a trip?

What if something goes wrong on a trip?

Hawaii, United States, Education, Traveler FAQ

Traveler FAQs: Hawaii

This section serves as your quick guide to the most common travel questions on trip. Each entry links to a more detailed article where you can find complete answers.

On Trip

Why Traveling with Trova is More Than Just a Vacation

What to Expect on a Trova Trip

Get to Know Our Hosts

Traveling with Integrity

Group vs. Solo Travel

Your TrovaTrip Timeline: Key Deadlines and Dates to Know

Inclusions and Exclusions: What's Covered on Your Adventure

Your guide to cancellations, refunds, and peace of mind

Understanding Trova's Cancellation Policy

Getting Started: Travelers

What’s included, what’s optional, and how to make the most of your itinerary with add-ons and free time.

All About the Trip Itinerary

Booking for Multiple Travelers

Visa Requirements for Traveling

Requesting a Roommate

Everything you need to know for a smooth arrival & departure

Booking Flights & Coordinating Transfers for Travelers

All About the Trip Form

A Traveler's guide to coordinating airport transfers for their trip

Arranging  Airport Transfers

Trova's Safety-First Policy

General tips on how to stay safe while traveling the world.

Travel Safety With TrovaTrip

Activity levels on TrovaTrip itineraries for all customers

Itinerary Activity Levels for Passengers

Travel Education

Down Payments on a Trip

Booking with Affirm

Requesting a Refund

Trova Trip Credit Vouchers

Booking Payment Deadlines

Making Partial Payments on your Booking

Travelers: Understanding Automated Final Booking Payments

Automated Final Payments

Payments

Unable to Access Your Account

Changing Your Payment Method

Changing Your Email Address

Booking Statuses

Data Deletion

Account Issues

Post-Trip Complaints

Understanding who to contact as TrovaTrip Traveler.

Trova’s Contact Directory for Travelers

Switching Your Trip

Our Commitment to Safe Travel

Trova's Community Guidelines

Trip Issues

Travel

Host

Contact Us

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.