Your guide will be your first point of contact on the trip, followed by the local Operator. In an emergency, the local Emergency Services number should be contacted first.
Prior to your trip, we recommend you visit the local embassy's website. They will have local emergency numbers, which you should save on your phone before you depart. In the case of an emergency, always contact the local emergency services number first. You can also see the Operator's emergency contact number on the Itinerary section of your Portal Account.
Before your trip, you will be invited to a group chat with your Guide and the other travelers. You can direct any questions or concerns to your Guide on your trip.
For non-urgent questions regarding travel resources or education, you can also contact our Support team.