Traveling with TrovaTrip is your chance to explore new cultures, connect with your community, and create lifelong memories. While adventure comes with incredible experiences, it’s also important to stay informed and practice safety every step of the way.
Whether you’re trekking through the Andes, exploring vibrant cities, or sailing along the Amalfi coast, your safety is our top priority. While our Operators and Local Guides work hard to ensure a safe and seamless experience, here’s how you can stay prepared and protected throughout your journey.
Understanding Travel Risks
Traveling internationally may expose you to environments and standards different from what you’re used to at home. Keep these in mind:
Infrastructure: Transportation systems, medical facilities, accessibility, and emergency services may operate differently than at home.
Adventure activities: Hiking, rafting, or wildlife excursions often occur in remote areas with limited immediate support.
Local laws: Regulations can differ significantly from your home country.
Natural events: Storms, earthquakes, or other emergencies may occur and recovery may take longer in remote locations.
Theft and scams: Most locals are kind, but tourists may occasionally be targeted.
Our goal is to help you travel smarter, feel empowered, and enjoy your trip fully.
Before You Go
Preparation makes a big difference:
Travel documents: Make digital and physical copies of your passport, insurance, and ID.
Register with your embassy: This helps authorities contact or locate you in emergencies.
Travel insurance: Protect yourself from flight delays, injuries, or lost luggage.
Share your itinerary: Let a trusted friend or family member know your plans.
Medical preparation: Consult a healthcare provider for vaccinations or preventative medication.
💡 Tip: Check out our friends at Travel Insurance International and pick a plan that works for you! Plans help with trip or flight cancellations, lost baggage, and coverage that can reimburse for losses caused by accident, sickness, evacuation, and pre-existing medical conditions.
Health & Medical Considerations
Consult your doctor about vaccinations or medications for your destination.
Pack essential medications and a small first aid kit.
Update your Traveler Portal with any allergies, medical conditions, or special assistance needs.
Transportation Tips
Air Travel
Follow safety briefings and know the exits.
Keep your seatbelt fastened during the flight.
Drink alcohol in moderation—effects are stronger at high altitudes.
Ground Transport
Keep belongings close, lock your daypack, and stay aware of surroundings.
Use official taxis or rideshare apps; confirm driver credentials.
Boats & Watercraft
Wear life jackets and hold onto railings.
Take seasickness medication if needed.
Accommodation Safety
Keep luggage secure and use in-room safes.
Lock doors and windows, and note emergency exits.
Keep room keys in a consistent place to avoid loss.
Out & About
Dress to blend in and avoid displaying valuables.
Stick to well-lit areas; travel in groups when possible.
Carry only what you need for the day; leave passports and valuables in the hotel safe.
Keep your phone charged and location services on.
Optional Activities & High Altitude Awareness
Choose reputable activity providers with safety protocols and trained guides.
At high elevations, watch for symptoms of Acute Mountain Sickness (headache, nausea, dizziness). Descend if symptoms worsen.
Hydrate, rest, and avoid alcohol or caffeine at high altitude.
Your Safety is Our Priority
At TrovaTrip, your safety is woven into every aspect of the experience:
Prioritizing Safety: Trip Operators are vetted for safety requirements and have crisis management systems in place.
Immediate Action in Crises: We contact Hosts, Guides, Operators, and affected Travelers to confirm well-being.
Proactive Host Support: We work with Operators to address concerns and guide next steps, including itinerary adjustments if needed.
Transparency and Communication: We share updates and decisions, relying on local insights and government guidance.
Continuous Improvement: Post-crisis, we refine our processes based on traveler feedback.
Cancellation and Force Majeure: In emergencies, cancellations may occur without financial or legal penalties. Check our Booking Terms for details.
Travel Insurance: For added peace of mind, we recommend purchasing travel insurance, such as Travel Insurance International.
TrovaTrip Contact Directory
Knowing who to contact can make all the difference if something goes wrong. Below is our cheatsheet for who to contact and when. Visit our Contact Directory for Travelers to grab all the details and learn how to reach out.
Traveler Support: General questions, booking, pre/on/post-trip inquiries.
Hours: 9am–5pm PST, Mon–Fri
Contact: Portal messenger or Contact Page
Local Guide: First point of contact during your trip for logistics, emergencies, and local support.
Operator: Contact only in emergencies or serious Guide concerns. On-call 24/7 during travel.
Local Emergency Services: Know the ambulance, police, fire, and embassy numbers at your destination.
💡 Tip: Use the Help Center in the mobile app to easily connect with our Customer Support team leading up to the trip. While on trip, you'll be able to direct message the Guide or contact the Operator's emergency number.
The Help Center is located in Settings and on the My Trips tab.
Our Commitment to Community Safety
TrovaTrip fosters a safe, respectful, and inclusive environment for all Travelers, Hosts, and Guides. Violation of community guidelines may result in removal from the platform.
Guiding Principles:
Be Kind, Respectful, Aware, Responsible, Inclusive, and Curious.
Reporting: Email safety@trovatrip.com for any concerns or violations.
Key Takeaways
Preparation is Protection: Copy documents, register with your embassy, and purchase travel insurance to safeguard against unexpected events.
Stay Informed: Understand local laws, infrastructure differences, and potential risks at your destination.
Health & Safety First: Pack medications, follow medical guidance, and monitor your wellness during high-altitude or adventure activities.
Be Vigilant, Not Anxious: Use transportation safely, secure belongings, and stay aware of your surroundings while enjoying your trip.
Communication Matters: Know who to contact—Local Guides, Operators, Trova Admin, or emergency services—for quick assistance.
Community Responsibility: Follow guidelines, look out for fellow travelers, and maintain respectful behavior to ensure a safe environment for everyone.
Traveling with Trova is about adventure, connection, and discovery—but safety is the foundation that allows it all to happen. By preparing ahead, staying alert, and knowing your resources, you can fully immerse yourself in new experiences with confidence.
Remember: you’re part of a global community that cares for each other. Take care, travel smart, and enjoy every moment of your journey—TrovaTrip has your back every step of the way.