"Safety first" is a statement made by most companies, but it does not ring more true than here at TrovaTrip. Our biggest priority is the safety and belonging of our community before, during, and after travel. With this, our standard for safety is shared and held accountable across our partners.
Rigorous Operator Selection
We manually review, communicate, and score our potential Operating partners against our vetting rubric. This means that only the best of the best make it to be an Operator on a Trova trip. These companies are registered and experienced industry leaders in their respective destinations. Some examples of our requirements are:
At least $1 Million USD in their own liability insurance.
A formal and vetted Crisis Management System.
Offices and/or personnel in-destination.
Registration with local trade and tour authorities.
Every trip has a local guide, as a subject matter expert as well as a contact directly to the Operator for any issues on-trip.
Robust Internal Safety Protocols
We don't just rely on our Operators to provide the assurance of safety and coverage. TrovaTrip also has measures and processes to ensure the safety of our community on-trip. Before each trip is launched, our experienced team of travel experts carefully curates each itinerary, considering safety measures at every step.
We have our own CMS (crisis management system) provided and reviewed by travel industry experts.
TrovaTrip maintains an insurance policy to cover each of our trips.
Specific to our Hosts, we offer specific protection and insurance while on-trip.
Our team personally travels to each of our Operators to ensure safety and quality before launching into our community.
We provide easy access to local emergency numbers via our mobile app as well as direct contact with the Operator for on-trip issues.
We recommend travelers purchase insurance for their trip as a best practice. We recommend looking into World Nomads for your travel insurance needs.
Transparent Communication
TrovaTrips believes in transparent communication. We provide detailed information about each trip, including safety guidelines, potential risks, and the measures we have in place to mitigate them. This way, you can make informed decisions about your travel plans. We know that nothing is constant in the world of travel. We address each unique issue on a case-by-case basis. We will always rely on protected sources: The State Department, local authorities, and our local Operators as first-hand experts in their destinations.
All participants of a trip: Travelers, Hosts, Guides, and our Admins will be invited to our mobile app before the trip starts. This allows clear lines of communication between all parties, easy access to emergency services, and features like flagging and direct messaging to help in the event of a crisis.
FAQs
What do I do if something happens during the trip?
Every TrovaTrip includes a licensed local guide accompanying your group, courtesy of your Operator. This guide serves as your main point of contact throughout the trip, offering recommendations, assistance in case of lost items, directions, and answers to your general queries. For additional support, you can reach out to the TrovaTrip Customer Support team through our app, and one of our representatives will respond during business hours. In case of emergencies requiring immediate care, prioritize contacting local authorities first and foremost.
Who do I contact during the trip if something happens?
In the case of an emergency, always contact local emergency services first. We provide the local emergency number in our mobile app on-trip.
Contact the Guide. They are your on-trip resource and will be in contact with the Operator at your destination.
Once your trip has started you can contact the Operator Emergency number directly in the mobile app, which will reach their 24/7 support line.
Inform the Trova admin in your group chat via the mobile app, to keep our team in the loop!