At TrovaTrip, safety isn’t just a priority—it’s a fundamental part of everything we do. The well-being and sense of belonging of our community come first—before, during, and after every trip. That’s why we uphold strict safety standards and ensure accountability across all our partners.
Rigorous Operator Selection
Every potential Operator undergoes a thorough evaluation. We manually review, communicate with, and score them against our comprehensive vetting rubric, ensuring only top-tier providers qualify to run a Trova Trip. These Operators are registered, highly experienced industry leaders in their respective destinations. Some of our key requirements include:
At least $1 million USD in their own liability insurance.
A formal and vetted Crisis Management System.
Offices and/or personnel in-destination.
Registration with local trade and tour authorities.
To provide every trip with a local Guide, as a subject matter expert as well as a direct line of contact to the Operator for any issues on-trip.
Robust Internal Safety Protocols
We go beyond relying on our Operators to ensure safety and coverage. At TrovaTrip, we have dedicated measures and processes in place to protect our community throughout every journey. Before a trip even launches, our experienced travel experts meticulously curate each itinerary, prioritizing safety at every step.
We have our own Crisis Management System, provided and reviewed by travel industry experts.
TrovaTrip maintains an insurance policy to cover each of our trips.
Specific to our Hosts, we offer specific protection and insurance while on-trip.
Our team personally meets with each of our Operators to ensure safety and quality before offering trips to our community.
We provide easy access to local emergency numbers via our TrovaTrip app as well as direct contact with the Operator should any on-trip issues arise.
We always encourage Hosts and Travelers purchase protection for their trip. Our recommended partner is Travel Insured International. They have various plans that help with trip or flight cancellations, lost baggage, and coverage that can reimburse for losses caused by accident, sickness, evacuation, and pre-existing medical conditions.
Clear & Open Communication
At TrovaTrip, transparency is key. We provide comprehensive details about each trip, including safety guidelines, potential risks, and the steps we take to mitigate them—so you can make informed travel decisions with confidence. Because travel is ever-changing, we assess each situation individually, relying on trusted sources such as the U.S. State Department, local authorities, and our on-the-ground Operators for the most up-to-date information.
Before your trip begins, all participants—including Travelers, Hosts, Guides, and Admins—will be invited to our mobile app. This ensures seamless communication, quick access to emergency services, and key features like flagging and direct messaging to assist in case of a crisis.
Need to know who to contact?
📍 Travelers: click here
📍 Hosts: click here
Getting Prepared
While Trova prioritizes the safety of every individual traveling with us, being an informed Traveler is just as important. Before your trip, take time to research your destination—understanding cultural norms, local laws, and emergency services can enhance your experience and help you navigate unexpected situations more confidently.
Along with checking Trova's Trip Preparation Page for your destination, here are a few additional ways to get ready:
Learn local customs – Respect cultural traditions and etiquette to foster meaningful connections.
Understand emergency services – Familiarize yourself with local emergency numbers, nearby hospitals, and your country's embassy or consulate.
Check travel advisories – Stay updated on any government-issued travel alerts for your destination.
Mobile App Help Center
You can easily access the TrovaTrip Help Center through the Trova mobile app for support before and during your trip. Whether you have questions about your itinerary, need guidance on packing, or require assistance while traveling, the Help Center provides quick answers and resources. Simply open the app, navigate to the Help section, and browse articles or reach out to our support team if needed. For on-trip support, you can contact your Guide via an app DM. Or reach the Operator directly through the provided Operator Line, ensuring you have assistance whenever you need it.
FAQ
What do I do if something happens during the trip?
Every TrovaTrip includes a licensed local Guide accompanying your group, courtesy of your Operator. This guide serves as your main point of contact throughout the trip, offering recommendations, assistance in case of lost items, directions, and answers to your general queries. For additional support, you view our contact directories for Travelers and for Hosts. In case of emergencies requiring immediate care, prioritize contacting local authorities first and foremost.
Who do I contact during the trip if something happens?
In the case of an emergency, always contact local emergency services first. We provide the local emergency number in our mobile app on-trip.
Contact your Guide. They are your on-trip resource and will be in contact with the Operator at your destination.
Once your trip has started you can contact the Operator Emergency number directly in the mobile app, which will reach their 24/7 support line.
Inform the Trova Admin in your group chat by tagging or DMing them via the mobile app to keep our team in the loop.