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Unable to Access Your Account
Updated over a year ago

Encountering difficulties while trying to log in to your TrovaTrip Portal Account? Fret not โ€“ we're here to guide you through troubleshooting common login issues. Follow this comprehensive guide to swiftly address and resolve any challenges you may be facing.

Verify Your Credentials

Ensure that the email address and password entered are accurate. Double-check for typos, and consider using the Forgot Password option if you're uncertain about your password.

Password Reset

If you've forgotten your password, initiate a password reset through the Forgot Password link on the login page. Follow the prompts to reset your password securely.

Browser Compatibility

Confirm that you are using an up-to-date and supported web browser. TrovaTrips functions optimally with the latest versions of popular browsers such as Chrome, Firefox, Safari, and Edge.

Clear Browser Cache and Cookies

Cached data and cookies can sometimes impede the login process. Clear your browser's cache and cookies, and attempt to log in again. You can see how to clear the cache for your browser here.

Disable Browser Extensions

Certain browser extensions may interfere with TrovaTrips' login functionality. Temporarily disable extensions, then try logging in. Identify any problematic extensions by enabling them one at a time.

Network Connection

Ensure a stable internet connection. If possible, try accessing TrovaTrips from an alternative network or device to rule out connectivity issues.

Account Lockout

Multiple unsuccessful login attempts may trigger an account lockout for security reasons. If this occurs, wait for a few minutes before trying again. If problems persist, contact TrovaTrip's support.

Browser Security Settings

Review your browser's security settings, ensuring they aren't overly restrictive. Adjust settings as needed to allow TrovaTrip to function properly.

TrovaTrip Support

If the above steps don't resolve your login issues, reach out to TrovaTrip Support for personalized assistance. Provide detailed information about the problem to expedite the troubleshooting process.

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