Your booking status determines where you are in the booking process, or what's needed to continue.
You may see the following statuses on your booking in your Portal Account, review below to see what each means:
Waitlist- You have booked on an already full trip, and have been added to the waitlist for when spots open up. You may see a pending authorization charge on your account, but no payment will be collected at this step.
Awaiting- Trova has moved your booking to an alternative status because something is needed from you. This can be related to payment, information, or documentation.
Pending- Your booking has been received and is waiting for approval from the Host. Our Hosts review and approve or decline the travelers on their trips at their discretion.
Confirmed- The Host has approved your booking! You may still need to make payments or submit your trip form to actually travel on the trip.
Canceled- As it sounds, your booking has been canceled. This could have been done by you, in the Portal. Or it could have been done by our team, for failed payment, missing information, etc. You will always be notified of trip cancelation!
Complete- Once your trip has ended and your booking has been completed, you will see this status in your Completed Bookings tab.