We know that travel is unpredictable and plans can change. We strive to offer a fair refund policy for our Travelers who need to cancel their bookings. You may be entitled to a refund, depending on your booking status and the time until your trip starts.
Booking Status: Pending
If your booking is still pending approval from the Host, you qualify for a full refund of both your 25% down payment and anything you have paid over. Canceling from your Portal Account will allow you to choose the refund option. Otherwise, you can contact our Support team to request a cancelation and refund of your Pending booking.
Booking Status: Confirmed - Over 90 Days Pre-Trip
Once your booking has been confirmed by the Host, your down payment immediately becomes non-refundable. However, should you cancel, you will get this amount (minus a $100 cancelation fee) back in the form of a Trova Trip Credit Voucher. This down payment is sent to our local Operators to be used for logistics, booking accommodations, and itinerary activities. Anything paid over the down payment is eligible to be refunded to your original payment method.
Your trip credit voucher can be applied to the overall total of a new booking, reducing that amount. It will expire 12 months to the day after it has been issued. The credit is also transferrable!
Please note that Trovatrip credit vouchers cannot be directly applied to the down payment of a booking, rather they reduce the total cost of the order. This credit voucher cannot be applied to flights or any other external services and only will work for Trovatrip bookings.
When canceling your booking from your Portal Account you can opt to receive the total amount as credit instead. You can apply a credit code during checkout when booking a trip, or contact our Support team to help apply it to an order.
Booking Status: Confirmed - 90 Days or Under Pre-Trip
As the trip start date nears, it is harder for us to reclaim any amount paid from our Local Operators. After the 90-day deadline has passed, any money paid for a trip becomes non-refundable. Hotels, transportation, and other amenities have been paid and at this point, any refund offered is at the discretion of our Operating partners. We review each exception request on a case-by-case basis. If we cannot offer you a refund, we will always be happy to draft a document for you to make a claim on your traveler's insurance. Feel free to contact our Support team to request this for your claim.
Traveler's Insurance
We always recommend Traveler's Insurance when booking flights and planning big trips, Trova trips are no exception! You can purchase insurance directly through us or independently on your own check out our page on Traveler's Insurance for more information.
Refund Timeline
Once your booking has been canceled and you are issued a refund, it may take up to 5-10 business days depending on your bank. The refund will be processed back to the original payment method and we are unable to refund to a different card. If you still do not see your refund after that timeline, contact our Support team and we can provide a tracking code you can bring to your card issuer.