At TrovaTrip, your safety is our top priority. As passionate travelers, we recognize the significance of feeling secure on every adventure. From rigorous vetting of our Operators to swift crisis response and ongoing improvements, our commitment to your well-being is woven into every aspect of the TrovaTrip experience.
Prioritizing Safety
At Trova, your safety is paramount. Our Trip Operators undergo rigorous vetting for various safety requirements. We also require all of our Operating Partners to have robust crisis management systems, ensuring your travels are secure from the get-go.
Immediate Action in Crises
In the face of a crisis or safety issue, our initial priority is safety checks. We swiftly contact the Host, Guide, Operator, and impacted Travelers to confirm everyone's well-being and ensure that all needs are met on the ground.
Proactive Host Support
We will work with your Operator to provide swift assistance, address concerns, and offer guidance. In the event a crisis has occurred and your trip is departing soon, we will work closely with your Host to decide the next steps. This may include postponing your departure or simply altering your itinerary for the best experience possible.
Transparency and Communication
Transparency is key. We rely on local insights and governmental mandates, keeping you informed about decisions and the rationale behind them. Your safety remains our top concern, and we aim for clarity at every step.
Continuous Improvement
Post-crisis, we learn, listen, and enhance our processes based on your feedback. Your insights are invaluable in refining our communications and decision-making, ensuring a continually improved TrovaTrip experience.
Cancellation and Force Majeure
While cancellations may be tempting during uncertain times, we honor commitments whenever possible. Force Majeure events prompt cancellations without financial or legal penalties. Each situation is carefully assessed, maintaining standard cancellation policies when feasible. You can see more about our policies in our Booking Terms.
Traveler Insurance for Added Assurance
For added peace of mind, we always recommend purchasing Traveler Insurance. We recommend World Nomads as a vetted source for travel insurance. Experience your TrovaTrips adventure with confidence, prioritizing safety, transparency, and continuous improvement. We wish you joy, adventure, and, above all, safe travels!