At TrovaTrip, every customer becomes a valued member of our global community. We strive for the mission of belonging, regardless of where you are or are from. These guidelines are designed to ensure a safe and respectful environment for everyone, from Hosts and Travelers to Guides and beyond. For a more in-depth view of our policy, you can view our full Community Guidelines page.

These guidelines apply to every community member, fostering a healthy environment free from bullying, harassment, discrimination, intimidation, or any form of cruelty. Trova stands against discrimination based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, or disability.

Transparency without Compromising Safety: We encourage open dialogue while ensuring transparency without jeopardizing safety. Trova reserves the right to remove content that poses harm immediately.

A Complete Story: Trova believes in understanding the whole picture when incidents occur. Our team conducts investigations to delve into any potential breaches of guidelines.

Opportunity for Growth: We assume the best intentions and provide space for individuals to rectify mistakes following guideline violations. Trova reserves the right to explore probationary steps for lesser violations when appropriate.

Your Commitment to Each Other: By joining Trova, you commit to creating a safe, respectful environment. This commitment extends to your interactions on the Trova platform, during TrovaTrips, on affiliated platforms, or anytime you engage with other community members. Violation of these guidelines may result in immediate and permanent removal from the Trova platform.

We are committed to the action and practice of these guidelines as a company and expect the same from our community.

Be Kind: Approach every interaction with empathy, considering others' feelings for the best outcomes.

Be Respectful: Respect boundaries, personal differences, and keep judgments to yourself.

Be Aware: Intentionally choose words and actions that build and uplift rather than tear down.

Be Responsible: Acknowledge the impact of your actions and be accountable for your choices and behaviors.

Be Inclusive: Embrace diversity, allowing others to be themselves.

Be Curious: Encourage a mindset of curiosity and learning from those different from you.

If you find these standards incompatible, we encourage a peaceful parting of ways. Violations of these guidelines may lead to immediate and permanent removal from the Trova platform. We value input, feedback, and reporting from our community members. Your assistance in maintaining a safe environment is crucial, and we encourage detailed reporting, including information or screenshots, as appropriate. If you need to report a violation or need more information, you can email safety@trovatrip.com and our team will get back to you!