Our cancelation policy is based on your booking status and the days until the trip starts.
If your booking is still pending and has not been confirmed, you are entitled to a full refund of all money paid if you cancel.
Once your booking has been confirmed, your entitled refund is determined based on the trip start date. For more details, review the diagram below.
You can cancel your booking on your end, directly from your Portal Account, under the Manage Booking section. For more information on our full cancelation policy, you can review our Booking Terms and Conditions.
Once your booking has been canceled and you are issued a refund, it may take up to 5-10 business days depending on your bank. The refund will be processed back to the original payment method and we are unable to refund to a different card.
